Let’s be honest. Customer support can be a minefield for anyone. The hold music, the scripted questions, the pressure to explain your problem quickly. Now, imagine navigating…
Category: Customer Support
Let’s be honest—customer support in Web3 is a different beast. You’re not dealing with a single company, but with a sprawling, often anonymous, and fiercely passionate community….
Think about the last time you reached out for customer or employee support. Was it easy? Straightforward? Or did you feel a bit of friction—maybe the chat…
Let’s be honest. Explaining a complex technical bug or a convoluted workflow over email is a special kind of torture. You write three paragraphs, attach three screenshots,…
Let’s be honest. The old way of doing customer service—the endless hold music, the labyrinthine phone menus, the “please hold while I look that up”—is broken. It’s…
The phone rings for the tenth time in an hour. On the other end, a frustrated user is staring at a frozen screen, a looming deadline, and…
Let’s be honest. The old debate of AI versus human agents is, well, getting old. It’s like arguing whether the engine or the steering wheel is more…
Let’s be honest. The world of crypto can feel like a wild, digital frontier. It’s thrilling, sure, but it’s also complex and, frankly, a little intimidating for…
Let’s be honest. Traditional customer support training can be, well, a bit of a snooze. Endless slideshows, dense policy documents, role-plays that feel awkward for everyone involved….
Let’s be honest. The old way of doing SaaS support—the endless ticket queue, the canned responses, the feeling that you’re shouting into a void—is breaking. It’s expensive,…