Customers want to know that enterprises care about their experience too, and this is something that proactive support helps establish. Proactive support helps to build this and…
Author: Stevie Bullock
AI will help customers to self-serve, eventually eliminating the need for humans in customer service, and allowing Customer Service Reps to work more productively on more complex…
Customer-centric marketing refers to the provision of individualized communication and experiences that encourage customer retention as well as foster loyalty among customers, hence leading to increased profits…
Cryptocurrency is treated by the IRS like property, meaning that it must be taxed in the same manner as stocks. Reporting obligations arise upon buying, exchanging, gifting…
As customers become more likely to switch brands due to poor customer service, top companies must step up their game or risk being left behind. Luckily, innovative…
Technology plays a pivotal role in driving business efficiency and growth. Utilizing it can improve operational efficiencies by streamlining procedures and automating tasks, providing significant cost savings…
Innovative marketing strategies can help companies attract new customers, increase revenue and build brand loyalty. Learn about several unique techniques used for innovative marketing such as: Educational…
Expansion internationally provides businesses with many advantages, including increased brand recognition and access to global talent pools. But it isn’t all plain sailing: expanding internationally may pose…
Fintech refers to an umbrella term covering various technologies and services in the financial realm, from mobile payment apps like Venmo or CashApp that streamline payments to…
There are several types of organizational structures in a business. The most common type is the functional structure, which groups employees by role or function. This type…