Let’s be honest. The old debate of AI versus human agents is, well, getting old. It’s like arguing whether the engine or the steering wheel is more…
Category: Customer Support
Let’s be honest. The world of crypto can feel like a wild, digital frontier. It’s thrilling, sure, but it’s also complex and, frankly, a little intimidating for…
Let’s be honest. Traditional customer support training can be, well, a bit of a snooze. Endless slideshows, dense policy documents, role-plays that feel awkward for everyone involved….
Let’s be honest. The old way of doing SaaS support—the endless ticket queue, the canned responses, the feeling that you’re shouting into a void—is breaking. It’s expensive,…
An exceptional customer experience requires both customer support and customer success teams working in unison to achieve it. Customer success teams focus on long-term growth and engagement…
Customers want to know that enterprises care about their experience too, and this is something that proactive support helps establish. Proactive support helps to build this and…
As customers become more likely to switch brands due to poor customer service, top companies must step up their game or risk being left behind. Luckily, innovative…
Whether you’re running a large company, or a small startup, you will need a customer support executive to help you serve your customers. While you may not…
Good customer support depends on a number of factors. Among these are being prompt, answering questions with the right product knowledge and voice, and establishing an environment…
There are several different types of customer support. They may include planning, troubleshooting, disposal, maintenance, installation, training, and upgrading. Listed below are a few of the most…